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Can I make multiple returns for one order?
As per our return policy, we only allow 1 return per order to be booked via our portal. If you wish to select 2 return outcomes, such as an exchange and store credit, in the same return, you must proceed with our Shop Now option. When you reach the o
How can I check the status of my return?
You can check the status of your return through the return portal used to book your original return. Simply provide your order number and email address for the return you're following up on, and you'll receive a status update. Please allow 1-3 busine
How do I process a return using the CSB app?
Our app does not currently support return processing. To initiate a return, please use the return portals on our website, which you can access here.
Can I use my discount after a return?
All our discount codes are one-time use. This means that if you return an order for which you have claimed points, the points and the discount code are non-refundable. You can read more about this in section 7 of our terms and conditions here.
What is your return policy for swimwear?
We offer the option to return unworn swim items within 30 days of your delivery date. You can choose between a one-time exchange or store credit. If this is your first order with CSB, you are eligible for a refund, subject to a return fee. All swimwe
Why does an item show in stock but isnât available for my exchange?
If you're seeing an item listed as available but not for exchange, it's likely due to our reserve system. This means the item is low in stock, and we cannot hold it specifically for exchanges. In this case, you'll need to return the item for store cr