You can return your items within 30 days of delivery if they meet our return requirements listed below:. Please note: Returns cannot be processed through the CSB app. Please note: Customers must upload photo evidence within the CSB Return Portal when
The following items are not eligible for return:
If this is your first order with CSB, you are eligible for a refund. However, please note that returns for refunds will incur a return fee, which will be deducted from your refund amount:. For customers who have placed previous orders with CSB, refun
Sale items marked as final sale are not eligible for returns, store credit, or exchanges. If you receive an incorrect or faulty sale item, please contact us at [email protected] with a photo attached. For non-final sale items, please follow our return
We offer free returns for store credit and exchanges for customers located in Australia, NZ, Singapore, the United States, Canada, and select parts of Europe. Please note: Refunds are only available on your first purchase, and this return will be sub
Please note that shipping fees cover both the shipping and handling of your original order, and unfortunately, these will not be refunded if you choose to return your items. Additionally, we are unable to reimburse any duties or taxes incurred on you
Yes, you can return items if they meet our return policy. However, the refund process depends on how your order was paid for:. For first-time orders: If you paid partially with a gift card and another payment method, we'll refund you using the same p
We are genuinely sorry to hear that you have received a faulty item. We understand how disappointing it can be, and we always aim to provide top-quality products. However, despite our best efforts, sometimes issues can slip through due to the scale o