Can I return for a refund?Updated a day ago
If this is your first order with CSB, you are eligible for a refund. However, please note that returns for refunds will incur a return fee, which will be deducted from your refund amount:
- $8 AUD for customers who purchased from our Australian site.
- $10 USD for customers who purchased from our international site.
For customers who have placed previous orders with CSB, refunds are not available unless the product is deemed faulty due to a genuine manufacturer issue, as approved by our team. This policy aligns with Australian Consumer Law.
For First-Time Customers Only
Follow these steps to receive a refund for your first order:
Lodge your order number and email address via our return portal:
- Australia, New Zealand, Asia Pacific & Israel: APAC Return Portal
- International (USA, Canada, UK, Europe, and the Rest of the World): International Return Portal
Select the items you are returning and the reason for return. After selecting your items, click the "Next" button at the bottom of the screen.
Choose the return outcome: "EXCHANGE FOR OTHER RETURN OPTIONS."
Select "RETURN FOR $XX DIRECTLY" when the pop-up appears, and then choose "RETURN FOR REFUND TO ORIGINAL PAYMENT METHOD." Please note, this option will only be available to first-time customers.
The return label fee will be deducted from your refund amount.
Once your return is scanned in transit by the courier, your refund will be processed. Please allow 1-3 business days for the funds to appear in your original payment method account.
If you have a faulty item and wish to request a refund, please email us with photos of the faulty item at [email protected].