Returns that are not processed through our Returns Portal are your responsibility and cannot be guaranteed to be processed correctly without the necessary information. If you have already sent your return using a different return label than the one p
Store credits and exchanges are processed once your return has been scanned as delivered by the courier. If you're expecting a store credit, please check your junk/spam folder in case the email has landed there. If you still can't find it, please ema
Unfortunately, we are unable to merge returns together. To ensure that we can process your return efficiently, we kindly ask that you return each item using the label provided for the exact products you are returning. This helps our team handle your
Once you've reached the final page on the returns portal, you will be issued a return label to download, print, and attach to your parcel. You will also receive a packing slip. If you forget to include it in your return, don't worry—our team can stil
Due to the large volume of returns at our warehouse, we will do our best to locate your return; however, we cannot provide a specific timeframe for this. In the meantime, we kindly ask that you email our team with the following details to help expedi
Our returns process is automated, and your return is processed as soon as your return tracking label is scanned by the courier. Please allow up to 48 hours for tracking to update after you have lodged your return at the post office. If it has been mo