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CSB Help Center

For any enquiries relating to your TikTok order, including tracking, order status, returns, refunds or cancellations, please contact TikTok directly through the <a href="https://www.tiktok.com/support" target="_blank" rel="noopener noreferrer">TikTok Help Center</a>.

For any enquiries relating to your TikTok order, including tracking, order status, returns, refunds or cancellations, please contact TikTok directly through the TikTok Help Center.

Who should I contact about my TikTok order?

Order Assistance

CSB Returns Policy

Will I have to pay return & handling fees?

Are there any exclusions from the returns policy?

Will you refund my shipping fees if I make a return?

I have a faulty item, what should I do?

Can I return sale items?

European Union Right of Withdrawal

Return Policy

Why can’t I return my item?

I removed the tags from my items, can I still return them?

Why don't you offer return labels to my country?

What happens if my card has been cancelled and I’m waiting for a refund?

Can I return my exchange order?

Why does an item show in stock but isn’t available for my exchange?

Booking a Return

I sent my return without using the Returns Portal — what do I do?

My return has been delivered — when will I receive my refund, exchange, or store credit?

Can I combine multiple returns into one package?

I accidentally returned a non-CSB item — what happens now?

How do I find my return label?

Return Processing & Shipping

Returns

Can I cancel my order or make changes after it’s been placed?

Can I have my parcel redirected to a different address?

Does CSB have physical stores?

Why does an item shows as sold out before launch?

What should I do if I received the wrong item?

Why is everything showing as sold out?

Shipping Locations & Timeframes

Tracking, Delays & Lost Parcels

Delivered, Missing or Returned Orders

Will I have to pay duties, taxes, or tariffs on my order?

Can I change my shipping address after placing an order?

Do you offer free shipping?

Shipping Disruptions - 2026

Shipping & Delivery

What is the CSB Rewards Program?

How do I earn and track my CSB Rewards points?

How do I redeem my CSB Rewards points and discounts?

Why are my rewards points missing or not working?

Do CSB Rewards points expire or transfer between currencies?

How do I leave a review for rewards?

How do CSB Birthday Rewards work?

Will I earn CSB Rewards points if I purchase through TikTok?

CSB Rewards

Which CSB fabric is right for me?

How do I find the right size?

How can I find out when an item is restocked?

Is your packaging sustainable and recyclable?

What crops do you suggest for a larger bust?

How do I wash & care for my CSB items?

Are CSB fabrics sweat proof?

Product & Sizing

What is a pre-order?

How do pre-orders work?

Can I change or cancel my pre-order?

What happens if my pre-order is delayed?

Can I return my pre-order?

Pre-Orders

Can I use more than one discount per order?

I did not receive my sign up discount code?

CSB New York, On Us Giveaway

Discounts & Promotions

How do I download the CSB app?

How do I find my gift card or store credit?

What payment methods do you accept?

How do I redeem my gift card or store credit?

I’m having trouble logging into my account...

Accounts & Checkout

How can I collaborate with CSB?

Brand Partnerships with CSB

How do I unsubscribe from email & SMS?

260 Sample Sale

CSB in New York FAQs

CSB in New York Terms & Conditions

Marketing, Collaborations & Events

Who should I contact about my TikTok order?Updated a month ago