What is your shipping policy?Updated a day ago

Shipping & Delivery Policy

For a full list of shipping locations, costs, estimated delivery times, and duties/taxes, please refer here.

Dispatch & Delivery Times:

• Orders are dispatched between Monday and Friday (excluding national holidays, pre-orders, or presale items).
• While we aim to meet estimated delivery times, delays may occur due to courier or customs clearance issues. CSB is not responsible for losses due to delays.
• If you are planning to travel, allow extra time for delivery.
• Couriers may contact you for delivery details. If unreachable, return shipping fees may apply.

Missing Deliveries:

• CSB is not responsible for missing or stolen parcels. Ensure a safe delivery location for your parcel.
• If your parcel is missing, contact the courier for proof of delivery. If still unresolved, email [email protected].
• We cannot refund missing parcels that were delivered to the address you provided in checkout.

Damaged Deliveries:

• If your parcel arrives damaged, immediately photograph the damage and contact our customer experience team.
• CSB is not responsible for damage caused by improper opening of the parcel.

Important Notes:

• We do not offer delivery to Military/APO addresses, either in Australia or worldwide.
• For more info on customs/duties & taxes, click here.
• To view our return policy, click here.